OTDA Home Emergency Rental Assistance Program
February 6, 2024 Important Update for ERAP Applicants
Please beware of fraudulent websites claiming to collect ERAP information on behalf of New York State. If you need to access your ERAP account, only use the official New York State ERAP Portal. Please exercise caution and avoid sharing personal information on unauthorized websites.
If you have additional questions, please see the Contact information at the bottom of this page.
New York State ERAP applications are no longer being accepted.
Applications submitted before the application portal closed on January 20, 2023, including applications from subsidized housing tenants whose rent is limited to a certain percentage of income (including public housing, section 8 and FHEPS), are being reviewed and processed in the order received, consistent with State law and program rules.
Tenants and landlords may continue to upload required documentation through the ERAP Portal for pending submitted applications.
Legal service providers are still helping both tenants and landlords with ERAP applications. They can provide internet access, assist with uploading documentation, and answer other questions that you might have. View the Free Legal Services webpage.
The following applications submitted to the ERAP portal will be denied:
- Households that have income over 80 percent of area median income
- Households that have already received 12 months of ERAP assistance for rental arrears
- Households that live in the following communities with income up to 80 percent area median income, are not participating in the New York State ERAP program. Households should apply through their local program. This list is subject to change and changes will be noted on this OTDA website.
- Town of Hempstead
- Town of Islip
- Town of Oyster Bay
Notification Regarding Applications for Households with Income over 80% AMI
The state-funded program serving households with income over 80 percent and up to 120 percent of area median income closed to new applications on February 14, 2022.
Where You Can Receive Immediate Assistance
Households who need immediate assistance with help paying for rental arrears, ongoing rent, food or providing heating assistance may apply for assistance through:
- Their local department of social services office.
- For areas outside of New York City, online at: myBenefits
- The United Way Helpline, which has access to various local services throughout the state. They can be reached by phone by dialing 211.
- New York City residents can obtain information on various local services by calling 311 or by visiting ACCESS HRA.
Tenant Protections
Please refer to the ERAP FAQ's for an explanation of the tenant protections associated with ERAP.
Overview
Applicants can use the ERAP Portal to upload documents, check application status, log into their landlord or tenant account to edit or add a W9, add applications to their account, and more, at any time.
The New York State Emergency Rental Assistance Program (ERAP) will provide significant economic relief to help low and moderate-income households at risk of experiencing homelessness or housing instability by providing rental arrears, temporary rental assistance and utility arrears assistance.
Certain communities that received funding for emergency rental assistance directly from the federal government opted to administer their own programs. Residents, with income up to 80 percent of the Area Median Income (AMI), of the towns of Hempstead, Islip and Oyster Bay are not eligible for assistance from the state-administered program and should apply with their local programs for emergency rental assistance.
Eligibility
New York residents are eligible for ERAP if they meet the following criteria:
- Household gross income is at or below 80 percent of the Area Median Income (AMI). These income limits differ by county and household size. A household may qualify based on current income or calendar year 2020 income that is at or below 80 percent AMI. (The ERAP program serving households with income over 80 percent and up to 120 percent of area median income closed to new applications on February 14, 2022).
- On or after March 13, 2020, a member of the household received unemployment benefits or experienced a reduction in income, incurred significant costs or experienced financial hardship, directly or indirectly, due to the COVID-19 pandemic.
- The applicant is obligated to pay rent at their primary residence and has rental arrears (rent overdue) at their current residence for rent owed on or after March 13, 2020.
- The household must be at risk of experiencing homelessness or housing instability, which can be demonstrated by having rental arrears owed on or after March 13, 2020.
There are no immigration status requirements to qualify for the program.
Households eligible for rental arrears may also be eligible for help paying utility arrears at the same rental unit.
Applications for all eligible households will be processed on a first-come, first-served basis, as long as funds remain available.
Benefits
Households approved for ERAP may receive:
- Up to 12 months of rental arrears payments for rents accrued on or after March 13, 2020.
- Up to 3 months of additional rental assistance if the household is expected to spend 30 percent or more of their gross monthly income to pay for rent.
- Up to 12 months of electric or gas utility arrears payments for arrears that have accrued on or after March 13, 2020.
Payments will be made directly to the landlord/property owner and utility company on behalf of the tenant. Tenant applicants will be notified of the amounts paid on their behalf. If a landlord is difficult to locate or does not otherwise provide information needed to complete the application, funds will be held for up to 180 days to allow sufficient time to locate the landlord and collect required information as well as to provide tenant protections and maximize landlord participation.
Documents you will need to upload:
Renter Applicants
Renters will need to provide:
- Personal identification for primary applicant (individual signing application). Acceptable forms of identification include items such as: A photo ID, driver license or non-driver government-issued ID, passport, EBT/Benefits Issuance Card, birth certificate or school registration.
- Social Security number of any household members who have been issued one. Individuals do not need to have a lawful immigration status to qualify for the program.
- Proof of rental amount, signed lease, even if expired. If no lease is available then proof can be shown through a rent receipt, canceled check or money order. If no documentation is available, landlord attestation will be accepted.
- Proof of residency and occupancy – Signed lease, rent receipt, utility bill, school records, bank statement, postal mail with name of applicant, insurance bill, or driver license. Proof should be current.
- Proof of Income:
Documents demonstrating monthly income for the prior month, such as pay stubs, bank account deposit verification, unemployment benefits letter, or other proof;
OR
- Documents demonstrating annual income for 2020, such as a W-2 tax form from an employer, an annual statement of earnings, or a copy of a completed income tax return, such as a 1040, 1040EZ, 1099 tax form, or other evidence of 2020 annual income.
- Self-attestation through a written and signed statement of income is permitted in certain circumstances where no documentation is available such as certain self-employment.
- Copy of gas or electric utility bill, if applying for help paying for utility arrears at the same rental unit.
Applicants will be asked to attest that on or after March 13, 2020, a member of the household received unemployment benefits or experienced a reduction in household income, incurred significant costs or experienced other financial hardship, directly or indirectly, due to the COVID-19 pandemic. The applicant will need to sign the application form and associated certifications agreeing that the information provided in the application is accurate.
Print renter's checklist - English, Arabic, Bengali, Chinese, French, Haitian Creole, Italian, Korean, Polish, Russian, Spanish, Urdu, Yiddish
Landlord Applicants
Landlords and property owners will need to provide:
- W-9 tax form by typing this information in the Owner Account on the ERAP portal.
- Executed lease with tenant applicant, or if there is no written lease, a cancelled check, evidence of funds transfer or other documentation of the last full monthly rent payment. Upload pages of lease to at least include unit address, tenants on lease, monthly rental obligation, and signature page.
- Documentation of rent due from tenant by uploading a monthly rent confirmation form or ledger identifying the rental amount due by month. Do not include non-rent payments such as late fees or parking fees.
- Banking information by typing in direct deposit information in the Owner Account on the ERAP portal.
- If applicable, an owner affidavit or signed agreement designating the property management company/agent as authorized recipient of ERAP funds.
The property owner or an authorized property management company will be required to sign the application form and associated certifications agreeing that the information provided, including the amount of rental arrears owed, is accurate and does not duplicate a payment received from another program.
The property owner or authorized property management company must also agree to the following terms as a condition of accepting rental arrears payments:
- The ERAP payment satisfies the tenant's full rental obligations for the time period covered by the payment.
- Waive any late fees due on any rental arrears covered by the ERAP payment.
- Not increase the monthly rental amount above the monthly amount due at the time of application for ERAP assistance for months for which rental assistance is received and for one year from receipt of the ERAP payment.
- Not evict the household on behalf of whom the ERAP payment is made for reason of expired lease or holdover tenancy for one year from the receipt of the ERAP payment. An exception to this requirement shall be made if the dwelling unit contains four or fewer units and the property owner or owner's immediate family members intend to immediately occupy the unit for use as a primary residence.
Print landlord's checklist - English, Arabic, Bengali, Chinese, French, Haitian Creole, Italian, Korean, Polish, Russian, Spanish, Urdu, Yiddish
Helpful Videos for Tenants and Landlords
Understanding the NYS ERAP Program and Applying for Funding - Details the various application and documentation requirements and how to apply for ERAP. (Spanish Subtitles Available)
Navigating the ERAP Homepage - Overview of the ERAP Portal Homepage, and its navigation features.
Español
Using the Tenant Application and Uploading Documents - Step-by-step walkthrough of the application and document upload process.
Español
Uploading Documents to your NYS ERAP Application - In-depth overview of the upload function, and required steps for submitting ERAP application documents.
Español
Understanding the Landlord Portal - Demonstration of the landlord portal, and associated features.
Español
Contact
Call center hours are:
Monday through Friday from 9 a.m. – 6 p.m. EST
Contact us by phone:
844-NY1RENT (844-691-7368)
For the hearing impaired, TTY phone number: 1-833-843-8829.
Contact us by Webchat:
Chat with a representative
Report Emergency Rental Assistance Program Fraud
To report Emergency Rental Assistance Program fraud in New York State complete and submit the Emergency Rental Assistance Program Fraud Reporting Form.
Reasonable Accommodations
Reasonable accommodations for individuals with disabilities are available. Please tell us if you require a reasonable accommodation to provide documents in an alternative format including braille, audio file (CD), data format (screen-reader accessible file on CD) and large print (18 point font) as requested, or TTY relay communications.
To request a reasonable accommodation, please contact the call center at 1-844-NY1-RENT (1-844-691-7368). If you are hearing impaired, a TTY phone number is available by calling 1-833-843-8829.
You may also request an accommodation by emailing accessibility@otda.ny.gov.
